Services
With a process architecture developed since 2014 and multilingual specialist teams, we manage every customer contact point in your business.
Where is my order?
It arrives tomorrow between 10 and 12.
Change of billing address
Customer experience
A 24/7 customer service desk that brings phone, WhatsApp, live chat and email together on one platform.
My parcel is five days late.
We are sorry, we are calling you now.
Goodwill: free replacement
Customer experience
An empathetic, SLA-driven crisis desk that calms customer conflicts before they escalate on review sites and social media.
Unhappy about late delivery
Customer experience
An analytics desk that measures loyalty with independent, regular NPS, CSAT and CES surveys and flags risks early.
Customer for 24 months
Customer experience
A retention desk that spots customers at risk of leaving, wins them back with tailored offers and raises customer lifetime value.
Sales and revenue
A proactive sales desk that turns abandoned carts into revenue and calls hot leads from your web forms within minutes.
Sales and revenue
Professional B2B and B2C telesales: audience analysis, data enrichment, and turning cold outreach into real opportunities.
Router not connecting
Line sync fault
No engineer visit needed
Operations and technical support
Trained specialists for remote diagnosis and fast resolution at L1/L2 level, for software, hardware, internet and devices.
Operations and technical support
Appointment booking, confirmation and step-by-step activation for new telecom contracts, digital services and business devices.
Reminder: your invoice is due on 21 March.
Thanks, I will pay today.
Operations and technical support
A finance desk that protects cash flow: pre-due reminders, courteous payment calls, invoice dispute handling and alternative payment routes.
Operations and technical support
Contract checks, data entry, document verification and archiving — back-office work done on a zero-error basis.
Questions
Can't find your question? Call us directly.
Depending on the scope of the project and the number of seats, setting up a typical B2B operation takes 5 to 14 working days. In that time the CRM and telephony integration, agent selection, training run together with your product experts, and test calls are all completed.
All agents working in German, English, Dutch, Russian and Arabic are native speakers or hold C1/C2 language certificates. In our DACH operation (Germany, Austria, Switzerland) in particular, the calls are taken by agents who grew up in Germany or are bilingual, so there are no cultural or accent barriers.
All our operations comply with Türkiye's data protection law KVKK (No. 6698) and the principles of the international ISO 27001 information security standard. Screen and call recordings are stored on encrypted servers. Our operations floors follow a clean-desk and clean-screen policy, and every employee signs a binding non-disclosure agreement (NDA).
We offer three core models depending on your operation: 1) Dedicated seat — full-time agents assigned to your project, 2) Shared or volume-based — billed per call, minute or ticket, 3) Hybrid — a fixed base fee plus a sales or performance bonus. We send the proposal that fits you within 24 hours.
Through your client portal you can watch call volumes, average speed of answer (ASA), first-contact resolution (FCR) and customer satisfaction (CSAT) in real time. All call recordings and agent activity logs are open to your review at any time.
Yes. Our teams can work on our own cloud telephony, or connect over a secure VPN or API to the systems you already use — Zendesk, Salesforce, Zoho, Freshdesk or your own in-house CRM and telephony.
Proposal
We map your processes, establish the headcount and language requirements, and then prepare a feasibility study and proposal specific to you.
Every conversation is covered by a mutual non-disclosure agreement (NDA).
We come back within 24 hours.