We work in six languages: Turkish, German, English, Dutch, Russian and Arabic.
Since 2014, from Adana to Türkiye and Europe, in six languages, without interruption. Enterprise contact centre, customer experience and telesales operations.
Where is my parcel?
At your door tomorrow morning.
Delivery address updated
Services
From the incoming call to cancellation prevention, from cart recovery to document checks. Each on its own desk, with its own specialists.
Omnichannel
If your customer starts on the phone and carries on over WhatsApp, our agent sees the whole conversation on one screen. Nobody has to explain anything twice.
In your timezone
We started in 2014 with German-language desks. Today we serve customers in Germany, Austria, Switzerland, the Netherlands, the UK and the Gulf — in their language and on their working hours.
Six languages
The points show the timezones we serve. Both of our offices are in Adana.
Reduce operating costs against domestic staffing in Germany, Austria and Switzerland while keeping native-language quality, full CET alignment and encrypted data infrastructure.
Transparency
Calls in the queue, answer times, first-contact resolution and satisfaction scores appear in real time in your client portal. Call recordings are open to your review at any time.
Calls by language
Last 60 minutesActive calls
Latest interactions
The view is illustrative; the figures are sample data, not a performance commitment.
Getting started
How long depends on the scope and the number of agents. Every project goes through the same four steps.
Telephony and CRM are connected. You can keep using your own system.
Your team is put together for language skills and sector experience.
Training and call scripts, prepared together with your product experts.
Real scenarios are rehearsed before going live.
We work in six languages: Turkish, German, English, Dutch, Russian and Arabic.
Türkiye & Northern Cyprus
Native-language 24/7 inbound, outbound and omnichannel support for the Turkish market.
DACH (Germany, Austria, Switzerland)
Where we started in 2014: BPO and contact-centre services for the DACH region at native fluency.
Global, UK & US
C1/C2-level support for international markets, cross-border e-commerce and technology companies.
Benelux (Netherlands & Belgium)
Native-language customer contact, shipment tracking and after-sales care for the Netherlands and Belgium.
CIS & Eastern Europe
Native Russian-speaking agents for health tourism, real estate and export businesses.
MENA & the Gulf
Medical support, reservations and customer relationship management for clients in the Gulf and the Middle East.
Adana
Our operations centre, growing since 2014, works from two offices — with redundant telecommunications and enforced information-security rules.
Headquarters, Çukurova
80. Yıl Bulvarı Lotus Towers A Blok Altı No: 42 İş Yeri, Huzurevleri Mah., Çukurova/AdanaOpen in MapsOperations office, Seyhan
Çınarlı Mah. Atatürk Cad. 61022 Sk. Sapmaz Apartmanı No: 2/1 İç Kapı No: 101, Seyhan/AdanaOpen in Maps
Questions
Can't find your question? Call us directly.
Depending on the scope of the project and the number of seats, setting up a typical B2B operation takes 5 to 14 working days. In that time the CRM and telephony integration, agent selection, training run together with your product experts, and test calls are all completed.
All agents working in German, English, Dutch, Russian and Arabic are native speakers or hold C1/C2 language certificates. In our DACH operation (Germany, Austria, Switzerland) in particular, the calls are taken by agents who grew up in Germany or are bilingual, so there are no cultural or accent barriers.
All our operations comply with Türkiye's data protection law KVKK (No. 6698) and the principles of the international ISO 27001 information security standard. Screen and call recordings are stored on encrypted servers. Our operations floors follow a clean-desk and clean-screen policy, and every employee signs a binding non-disclosure agreement (NDA).
We offer three core models depending on your operation: 1) Dedicated seat — full-time agents assigned to your project, 2) Shared or volume-based — billed per call, minute or ticket, 3) Hybrid — a fixed base fee plus a sales or performance bonus. We send the proposal that fits you within 24 hours.
Through your client portal you can watch call volumes, average speed of answer (ASA), first-contact resolution (FCR) and customer satisfaction (CSAT) in real time. All call recordings and agent activity logs are open to your review at any time.
Yes. Our teams can work on our own cloud telephony, or connect over a secure VPN or API to the systems you already use — Zendesk, Salesforce, Zoho, Freshdesk or your own in-house CRM and telephony.
Proposal
We map your processes, establish the headcount and language requirements, and then prepare a feasibility study and proposal specific to you.
Every conversation is covered by a mutual non-disclosure agreement (NDA).
We come back within 24 hours.